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How we Collect your Information

We do not collect personal information about you unless you voluntarily provide it to us and we collect, process and use personal information only for performing the relevant service selected by you. That information will be gathered when you come onto our site to provide feedback in an online survey, request product information, request a contact from a sales representative and/or save a product configuration on our web site.

The Information we Collect

The personal information that may be gathered includes your name, fax, telephone number, street address and e-mail address. You may also be asked for further information about yourself such as your job category and your industry type, your company name and job title, and the number of people in your company.

What we do with your information

We use your personal information to provide you with a personalised service. If you have chosen to receive them, we will also use your information to provide you with e-mail updates. If you wish to be removed from this service please e-mail us at info@yourtotalcoach.co.uk with your full name and e-mail address and we will remove you from the mailing list. We will confirm your removal from the mailing list by e-mailing you. We may also use your information to process any transactions you undertake with us and for internal administration and analysis.

Sharing Information

We will use best efforts to not transfer information that personally identifies you to anyone else without your knowledge and approval at the time it is collected from you. You will also have the opportunity then to indicate whether you wish to decline to receive promotional or marketing material about other products and services of ours or others. Please note, however, that we do intend to contact you about matters that affect your use of our site such as the status of your orders or direct requests for information. We will release personally identifiable information if compelled by law. We do not sell, rent or trade your personal information to third parties.

Updating or Deleting your Data

The information we hold about you will be accurate and up to date. You can check the information that we hold about you by e-mailing us at info@yourtotalcoach.co.uk. If you find any inaccuracies, we will assist you to review, to delete or to correct or update your personal information that you have previously provided. If at any time you believe that we have not adhered to our policy with respect to protecting your privacy, or if you have questions regarding the collecting and/or use of your personal information or regarding our privacy policy, please contact us. We will use all commercially reasonable efforts to promptly address your concern.

Cookies

Cookies are small files which are sent to your browser and stored on your computer’s hard disc. These allow us to recognize your computer the next time you visit, without bothering you with another request to login. If you do not wish to receive cookies, please refer to the “Help” file of your Internet Browser to learn how to either block all cookies or receive a warning before a cookie is stored.

Web Site Logging

If you visit our website to browse, read, or download information, we collect and store some “visitor information” from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our website, and the Internet address of the website from which you linked directly to our website. We use this information to measure the traffic on our website and to help us make our website more useful. This information is periodically deleted.

Data Protection

In the UK we operate in accordance with the Data Protection Act 1998 and will only use the information that we collect about you lawfully.

Consent

By disclosing your personal information to us using this website, e-mail or over the telephone, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy.

If you still have any concerns about our privacy policy, would like to request a copy of your personal data, change or delete your personal data or opt-out from receiving any future information from us, please contact us at: info@yourtotalcoach.co.uk